Shipping & Returns
Shipping Information
We understand the unique needs of sailors and aim to make shipping as seamless as possible — wherever your adventure takes you.
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We ship across Europe and internationally using trusted couriers, primarily UPS. All orders are dispatched from Sweden.
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Shipping Costs and Time: Calculated at checkout based on your location and the weight of your order. Dending on your location shipping typically takes around 2-5 business days
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Processing Time: Our Reels are custommed build and spooled, each order is typically processed within 3–5 business days.
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Outside European Economic Area (UK, Norway & Switzerland):
We ship to you under DAP (Delivered At Place) terms.
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Import VAT, duties, and customs fees are charged separately by the courier upon delivery.
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We recommend checking your local import rules before ordering.
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Can’t find your location at checkout? Get in touch and we’ll set it up for you.
Return & Exchange Policy
We stand by the quality and durability of the :HELM. If for any reason you’re not satisfied, we offer a straightforward returns process:
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Return Window: Returns are accepted within 30 days of delivery for unused products in their original condition and packaging.
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Refunds: Once we receive and inspect your returned item, refunds will be processed within 5-7 business days. Refunds are issued to the original payment method.
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Exchanges: Need a replacement? Contact us to arrange an exchange for a defective or damaged product.
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Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.​
How to Start a Return
To initiate a return, please contact us at support@fishhelm.com with your order number and reason for return. Our team will guide you through the process.