Shipping & Returns

Shipping Information

We understand the unique needs of sailors and aim to make shipping as seamless and predictable as possible, wherever your adventure takes you. We ship worldwide from Sweden using trusted couriers, primarily UPS and DHL, and we offer free shipping worldwide on all orders over €500.

Processing Time: We ship twice per week, so the typical processing time for an order is up to 3 working days before it is dispatched from Sweden.

Shipping within the EU

For all orders shipped within the EU the price shown at checkout already includes VAT and any applicable duties, which means there are no additional charges to pay on delivery.
EU Islands, areas outside of the EU, and other special administrative areas calculated on request.

Shipping to the United Kingdom

Orders shipped to the United Kingdom are sent under DDP (Delivered Duty Paid) terms, meaning VAT and duties are already included in the price and there is nothing further to pay when your order arrives. To cover the cost of this DDP clearance process, a flat handling fee of €50 is applied to all UK orders at checkout.

Shipping to all other countries

Orders shipped outside the EU are sent under DAP (Delivered At Place) terms.

This means the price you pay at checkout does not include your country's import VAT or customs duties, and these costs — along with any storage fees, exchange rate differences, or other charges that may arise — are entirely outside of our control and remain the responsibility of the recipient. Some countries also require the importer to provide specific identification, or for the shipment to be processed through a customs agent, before it will be released for delivery; this is determined by your local customs authority rather than by us.

We recommend that orders are shipped to the name and address of the account holder wherever possible, since using a different name or delivery address, such as a marina or a crew member, can sometimes cause delays or mismatches during the customs clearance process.

Please also note that the export paperwork required for shipments outside the EU may add approximately 2 extra working days to our usual processing time.

If your country is not listed at checkout, please get in touch and we will be happy to set it up for you.

support@fishhelm.com

If you are having your order delivered to a remote island, marina, or port, particularly outside mainland Europe, we recommend contacting us before placing your order so that we can confirm delivery is possible and provide you with an accurate cost and timeline in advance.

We do not remove EU VAT from the listed price for orders outside the EU, the price you see stays the same no matter where you are ordering from. We use the margin this creates to help cover the higher cost of international shipping and the additional export paperwork your package requires.

Please also note that all manuals and safety information are provided in English only.

Shipping Time: If you have questions regarding shipping time please reach out to us.

Return & Exchange Policy

We stand by the quality and durability of the :HELM, and if for any reason you are not satisfied with your purchase, we offer a straightforward returns process to make things right.

Return Window: Returns are accepted within 30 days of delivery, provided the product is unused and returned in its original condition and packaging.
Refunds: Once we have received and inspected your returned item, your refund will be processed within 5–7 business days and issued to your original payment method.
Exchanges: If you need a replacement, simply contact us and we will arrange an exchange for any defective or damaged product.
Return Shipping: Customers are responsible for covering the cost of return shipping, unless the product arrived defective or damaged.
Returns from outside the EU: if you are returning an order that was originally shipped under DAP terms, please be aware that any import duties or taxes you paid on arrival are handled by your local customs authority rather than by us, and we cannot guarantee that these will be refunded — we recommend checking with your customs office before returning an item.

How to Start a Return

To initiate a return, please contact us at support@fishhelm.com with your order number and the reason for your return, and we will guide you through the rest of the process.